Course Details
Course Outline
1 - Lesson 1: Installing Motherboards and Connectors
Topic 1A: Explain Cable Types and ConnectorsTopic 1B: Install and Configure MotherboardsTopic 1C: Explain Legacy Cable Types
2 - Lesson 2: Installing System Devices
Topic 2A: Install and Configure Power Supplies and CoolingTopic 2B: Select and Install Storage DevicesTopic 2C: Install and Configure System MemoryTopic 2D: Install and Configure CPUs
3 - Lesson 3: Troubleshooting PC Hardware
Topic 3A: Apply Troubleshooting MethodologyTopic 3B: Configure BIOS/UEFITopic 3C: Troubleshoot Power and Disk IssuesTopic 3D: Troubleshoot System and Display Issues
4 - Lesson 4: Comparing Local Networking Hardware
Topic 4A: Compare Network TypesTopic 4B: Compare Networking HardwareTopic 4C: Explain Network Cable TypesTopic 4D: Compare Wireless Networking Types
5 - Lesson 5: Configuring Network Addressing and Internet Connections
Topic 5A: Compare Internet Connection TypesTopic 5B: Use Basic TCP/IP ConceptsTopic 5C: Compare Protocols and PortsTopic 5D: Compare Network Configuration Concepts
6 - Lesson 6: Supporting Network Services
Topic 6A: Summarize Services Provided by Networked HostsTopic 6B: Compare Internet and Embedded AppliancesTopic 6C: Troubleshoot Networks
7 - Lesson 7: Summarizing Virtualization and Cloud Concepts
Topic 7A: Summarize Client-Side VirtualizationTopic 7B: Summarize Cloud Concepts
8 - Lesson 8: Supporting Mobile Devices
Topic 8A: Set Up Mobile Devices and PeripheralsTopic 8B: Configure Mobile Device AppsTopic 8C: Install and Configure Laptop HardwareTopic 8D: Troubleshoot Mobile Device Issues
9 - Lesson 9: Supporting Print Devices
Topic 9A: Deploy Printer and Multifunction DevicesTopic 9B: Replace Print Device ConsumablesTopic 9C: Troubleshoot Print Device Issues
10 - Lesson 10: Configuring Windows
Topic 10A: Configure Windows User SettingsTopic 10B: Configure Windows System Settings
11 - Lesson 11: Managing Windows
Topic 11A: Use Management ConsolesTopic 11B: Use Performance and Troubleshooting ToolsTopic 11C: Use Command-line Tools
12 - Lesson 12: Identifying OS Types and Features
Topic 12A: Explain OS TypesTopic 12B: Compare Windows Editions
13 - Lesson 13: Supporting Windows
Topic 13A: Perform OS Installations and UpgradesTopic 13B: Install and Configure ApplicationsTopic 13C: Troubleshoot Windows OS Problems
14 - Lesson 14: Managing Windows Networking
Topic 14A: Manage Windows NetworkingTopic 14B: Troubleshoot Windows NetworkingTopic 14C: Configure Windows Security SettingsTopic 14D: Manage Windows Shares
15 - Lesson 15: Managing Linux and macOS
Topic 15A: Identify Features of LinuxTopic 15B: Identify Features of macOS
16 - Lesson 16: Configuring SOHO Network Security
Topic 16A: Explain Attacks, Threats, and VulnerabilitiesTopic 16B: Compare Wireless Security ProtocolsTopic 16C: Configure SOHO Router SecurityTopic 16D: Summarize Security Measures
17 - Lesson 17: Managing Security Settings
Topic 17A: Configure Workstation SecurityTopic 17B: Configure Browser SecurityTopic 17C: Troubleshoot Workstation Security Issues
18 - Lesson 18: Supporting Mobile Software
Topic 18A: Configure Mobile OS SecurityTopic 18B: Troubleshoot Mobile OS and App SoftwareTopic 18C: Troubleshoot Mobile OS and App Security
19 - Lesson 19: Using Support and Scripting Tools
Topic 19A: Use Remote Access TechnologiesTopic 19B: Implement Backup and RecoveryTopic 19C: Explain Data Handling Best PracticesTopic 19D: Identify Basics of Scripting
20 - Lesson 20: Implementing Operational Procedures
Topic 20A: Implement Best Practice DocumentationTopic 20B: Use Proper Communication TechniquesTopic 20C: Use Common Safety and Environmental Procedures
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Target Audience
This course is targeted to those seeking A+ Certification and anyone in these roles:
IT Support Specialist
Helpdesk Technician
Field Technician
Tier I Support Specialist
Desktop Support Specialist
Associate Network Engineer
Systems Support Technician
Junior Systems Administrator